WhatsApp ordering

WhatsApp ordering for restaurants that goes straight to your kitchen.

Customers message your WhatsApp number the way they always do: “2 butter naan aur ek paneer tikka”. Restro Grow matches it to your menu, shows the total, asks for the table or address, and puts the confirmed order into your orders.

✓ Your own WhatsApp number ✓ English, Hindi or Hinglish ✓ Updates sent on WhatsApp

Example chat, shortened

Why WhatsApp

Your customers are already on WhatsApp.

Many regulars already send their order to your number. Then someone has to read each message, check prices, type it into billing and reply, and on a busy night messages get missed. Our guide on how to take orders on WhatsApp covers the manual way.

Restro Grow's WhatsApp ordering does the reading and typing for you. The customer chats, the order is checked against your live menu, and it lands in the same place as your table QR orders and website orders, with no commission. See everything Restro Grow does.

Type it any way

Customers type the way they talk.

“Ek biryani aur 2 coke, kam spicy.” Restro Grow picks out the dishes, quantities and notes, matches them to your menu and shows the cart with the total.

  • English, Hindi or Hinglish, typed or tapped.
  • Buttons, lists and dish photos for customers who'd rather tap than type.
  • Asks for the size when a dish comes in half and full.
  • “Did you mean…?” when a word isn't on the menu, with a button to add the right dish.

Example chat

Prices from your menu

Your menu and your prices, never a guess.

Only dishes on your live menu can be ordered, at your menu prices. Packing charge and GST are worked out by the same rules as your website, and the order goes through the same checks.

  • Dine-in, takeaway or delivery: it asks for the table, the address and the name.
  • The customer confirms the full order and total before anything is placed.
  • Your minimum order for takeaway and delivery is respected.
  • A drink or dessert suggestion based on what is often ordered together.
Restro Grow orders screen where WhatsApp orders arrive with website orders orders land here

After the order

Your staff get the order. The customer gets updates.

A confirmed WhatsApp order arrives like a website order, marked as a WhatsApp order. Dine-in orders with a table go to the kitchen as a KOT straight away; takeaway and delivery orders wait in Orders for your staff to accept.

  • Accepted, being made, ready, on the way: the customer gets each update once.
  • “Where is my order?” gets an answer with the current status.
  • Uses stock and earns loyalty points like any other order.
  • A new-order alert rings on the dashboard until someone accepts it.

More on WhatsApp

Built for real restaurant chats.

All of this is in the product today.

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Hands over to a person

If a customer asks for the manager or has a complaint, the bot steps back for two hours and you reply yourself from Customer chats.

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Try it before customers do

A test chat in your dashboard talks to the real ordering bot, so you can check the replies before you switch it on.

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A WhatsApp QR for each table

Print a QR per table that opens the chat with the table number filled in. Or use table QR ordering on your website.

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Missed calls become orders

With a calling service connected, a caller you missed gets a WhatsApp from your number with your order link.

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Gifts and campaigns

The same WhatsApp number sends loyalty gifts, birthday treats and campaigns. See Loyalty & Growth.

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No commission

WhatsApp orders go through your own Restro Grow ordering, so there is no commission on them.

How it works

Live on WhatsApp in three steps.

Connect your WhatsApp number

In Growth › WhatsApp, connect your number through Repeat Grow, our WhatsApp CRM.

Switch on WhatsApp ordering

Pick the order types you take (dine-in, takeaway, delivery), write a greeting, and try it in the test chat.

Share the link

Share your “Order on WhatsApp” link with customers and print the table QR codes.

Stuck on a step? Call or WhatsApp +91 63775 68749 and we'll set it up with you.

Questions

WhatsApp ordering questions

Something else? Message us on WhatsApp and talk to a person.

Do customers need to install anything?

No. They message your WhatsApp number like any other chat.

What do I need to start?

A Restro Grow account and a WhatsApp number connected through Repeat Grow, our WhatsApp CRM, in Growth › WhatsApp. We can help you connect it: call or WhatsApp +91 63775 68749.

Does it understand Hindi and Hinglish?

Yes. Customers can write in English, Hindi or Hinglish, like “do butter naan aur ek paneer tikka”. If a word doesn't match a dish, it asks “did you mean…?” instead of guessing.

Can customers pay online inside WhatsApp?

Not yet. WhatsApp orders are paid on delivery, at pickup or at the table. Customers who want to pay online can order on your ordering website instead.

What if the bot gets an order wrong?

Before anything is placed, the customer sees the full order with the total and taps Confirm or Change. Only dishes on your menu, at your menu prices, can be ordered.

Can I still reply to customers myself?

Yes. When a customer asks for a person, the bot goes quiet and the chat is marked for you in Customer chats, where you can reply. Typing “order” starts the bot again.

Does the order reach my kitchen?

Yes. It arrives with a new-order alert like a website order. Dine-in orders with a table go to the kitchen as a KOT straight away; takeaway and delivery orders go ahead once your staff accept them. The customer gets status updates on WhatsApp.

Keep reading

Keep exploring

Let your regulars order on WhatsApp.

Connect your number, switch on ordering and share the link today.

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