At Restaurant, all orders are made to order. Please read this Refund Policy carefully before placing an order.
1. No Refunds
We do not offer refunds. Once an order has been placed and payment has been completed, it is final and cannot be refunded, cancelled, or exchanged for cash, regardless of the reason.
2. Order Cancellations
If you wish to cancel an order, please contact the restaurant immediately. Cancellation may only be possible before the order has entered the preparation stage, and is at the sole discretion of the restaurant. No monetary refund will be issued even if a cancellation is accepted.
3. Order Issues
If you received an incorrect order, missing items, or have a quality concern, please contact the restaurant directly within 24 hours of receiving your order. While we do not issue refunds, the restaurant may, at its sole discretion, offer a replacement or other resolution for genuine issues.
4. Non-Refundable Items
All orders, including but not limited to the following, are non-refundable:
- Items consumed or partially consumed
- Orders where the issue is due to customer preferences (e.g., taste, spice level)
- Promotional or discounted items
- Orders cancelled after preparation has begun
5. Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank. We are committed to resolving any billing issues promptly and fairly. Unnecessary chargebacks may result in account suspension.
6. Dispute Resolution
If you are unsatisfied with the resolution provided by the restaurant, please contact our support team at the details below. We will mediate between you and the restaurant to find a fair resolution.
7. Contact Us
If you have any questions about this Refund Policy, please contact us:
Owner: Not specified
Email: restrogrow@gmail.com
Phone: +91 6377568749